Shipping policy

CulturedAura Shipping Policy

 

Last Updated: July 27, 2025

Thank you for shopping with CulturedAura! We are dedicated to delivering our unique products to you, no matter where you are. Please review our shipping policy below to understand how we process and ship your orders.

 

Order Processing

 

All orders are processed within 1-2 business days (excluding weekends and holidays) after you receive your order confirmation email. During this processing time, our team performs order verification and quality checks to ensure your items are prepared to our standards.

You will receive another notification when your order has been shipped.

 

Shipping Times & Delivery

 

We strive to get your products to you as efficiently as possible. Once your order has been processed and shipped, please allow for a delivery window of 14 to 21 days.

This delivery timeframe allows us to offer our curated products to a wide range of locations. Please note that the total time to receive your order is the processing time plus the shipping time.

  • Processing Time: 1-2 business days

  • Shipping Time: 14-21 days

  • Total Estimated Delivery: 15-23 days

While we work hard to meet these estimates, delivery times are not guaranteed and may vary due to factors outside of our control, such as carrier delays or customs processing for international orders.

 

Shipping Costs

 

Shipping charges for your order will be calculated and displayed at checkout.

 

Tracking Your Order

 

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48-72 hours for the tracking information to become available and update in the carrier's system.

If you haven’t received your order within 25 days of receiving your shipping confirmation email, please contact us at [insert customer service email, e.g., support@culturedaura.com] with your name and order number, and we will look into it for you.

 

Customs, Duties, and Taxes

 

CulturedAura is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Returns and Exchanges

 

If you need to return an item or if your order arrives damaged, please refer to our Return Policy for detailed instructions on the process and eligibility.

 

Privacy

 

We handle all personal information required for shipping in accordance with our privacy terms. For more details on how we collect and use your data, please visit our Privacy Policy.

 

Contact Us

 

If you have any further questions about our shipping policy, please do not hesitate to contact us at our contact page.