Refund policy

Return & Refund Policy for CulturedAura

 

Last Updated: August 9, 2025

At CulturedAura, your satisfaction is our priority. We inspect our suppliers' products for quality, but we understand that sometimes things can go wrong. While our drop shipping model means we have a limited return policy, we are absolutely committed to making things right if your order arrives in less-than-perfect condition.

Please read this policy carefully before making a purchase.

1. Our 14-Day Return Window

You have 14 days from the date of delivery to report an issue with your order. To be eligible for a return or refund, your issue must fall into one of the following categories:

  • The item arrived damaged or defective.

  • You received the incorrect item.

Unfortunately, we cannot accept returns or exchanges for "change of mind," ordering the incorrect size, or other reasons outside of the two categories above. We strongly encourage you to review your order carefully before purchasing.

2. How to Initiate a Return or Refund Claim

If you have an issue with your order, please follow these steps within 14 days of delivery:

  • Step 1: Contact Us

    • Send an email to our support team at support@culturedaura.com or reach out through our contact form.

  • Step 2: Provide Details

    • In your email, please include:

      1. Your Order Number (e.g., #CA1234).

      2. A clear description of the issue (e.g., "Clasp is broken," "Received a necklace instead of earrings").

      3. Clear photographic or video evidence of the damaged, defective, or incorrect item. This is required for us to process your claim with our supplier.

  • Step 3: Wait for Our Instructions

    • Our team will review your claim within 2-3 business days. Please do not send your item back to us or the supplier without authorization. We will provide you with specific instructions and the correct return address if a physical return is necessary.

3. Non-Returnable Items & Conditions

To be clear, we cannot process refunds or returns for the following:

  • Change of Mind: Items you no longer want or like.

  • Incorrect Size Ordered: Please consult any available sizing charts before placing your order.

  • Final Sale Items: Any items marked as "Final Sale" cannot be returned.

  • Slight Variations: Minor color or texture variations that are not product defects. The appearance of products can vary on different screens.

  • Customer Damage: Items damaged by the customer after delivery (e.g., mishandling, improper care, accidents).

  • Lost or Stolen Packages: If the tracking information confirms that the item was delivered to your order address, we are not responsible for lost or stolen packages.

4. Approved Claims: Refunds or Replacements

Once your claim is validated and approved, we will offer you a choice:

  • A) Full Refund: We will process a full refund to your original method of payment. Please allow 5-10 business days for the refund to appear on your statement.

  • B) Free Replacement: We will arrange for a new, identical item to be shipped to you at no additional cost.

In many cases involving damaged goods, you may not be required to ship the item back. We will let you know based on the circumstances and supplier requirements.

5. Questions?

We understand that our policy is specific, and we appreciate your understanding of how our business model works. Our goal is to provide you with beautiful jewelry and a positive experience.

If you have any questions about our Return & Refund Policy, please don't hesitate to contact us at contact@believemotion.com.